Returns & Exchanges

At Modelones, we want you to be completely satisfied with your nail art journey, which is why we offer a 30-day return window for items in their original, unused condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or replacement.

1

Initiate Your Request

Contact our dedicated support team at [email protected] with your order number and clear photos of the items you wish to return.

2

Receive Authorization

Once our team reviews your request, we will provide you with a Return Merchandise Authorization (RMA) number and the specific return shipping address.

3

Pack and Ship

Securely pack the unused products in their original packaging, ensuring the RMA number is clearly marked on the outside of the parcel before shipping.

4

Inspection and Refund

After receiving and inspecting your returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing